IMPROVEMENT OF MANAGEMENT FOR INCREASING GOVERNMENT AND BUSINESS RESPONSIBILITY IN SOCIAL SPHERE REFORMS

• Main Author: L. Konareva
• Format: Article
• Language: Russian
• Published: Government of the Russian Federation, Financial University 2015-09-01
• Series: Управленческие науки
• Subjects: social responsibility; reforms in social sphere; organizational government; management system; optimization
• Online Access: https://managementscience.fa.ru/jour/article/view/29

Social problems of modern world are named in the article: such as new threats due to quick development of information technologies, globalization, growth of natural disasters and technogenic accidents, increase of social inequality in the world. It is stressed that safety assurance is becoming one of the main components of managementsystems at state level and in any organizations. Requirements to social responsibility of organizations in accordance with ISO 26000 «Guidance on social responsibility» are described. One of the main core subjects of this standard are consumer problems. Society members have a right to satisfaction of needs in getting place to live, food, necessary clothes, medical service, education, utilities. During the last 20 years there were the reforms in all the social spheres in Russia. The conclusion is made about the failure of all reforms in Russia in social sphere: in the fields of health care, education, social services and science. The reasons of reforms failure are analyzed. These reasons are wrong goals and incorrect indices of reforms results measurement. Efficiency increase was declared as the main goal of all the reforms. In accordance with ISO 9000:2014 (Quality management systems - Fundamentals and vocabulary) efficiency is a relationship between the result achieved and the resources used. In reality efficiency is very often understood as profitability or commercial benefit. All the results of any activity have qualitative and quantitative outcomes. Reforms results in a social sphere can’t be adequately estimated without taking into account the qualitative results. The necessity of quality management improvement is stressed for increasing government and business responsibility in social sphere reforms.