Organizational consequences of emotional labour in mangenent

Emotional labour, as a self-contained field of research, is only three decades old. This study aims to summarize key findings from investigations of the last ten years in an attempt to provide a reference for interpretation of organizational emotions and the organizational aspects of emotional labo...

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Bibliographic Details
Main Author: Kornélia Lazányi
Format: Article
Language:English
Published: University of Debrecen 2011-12-01
Series:Apstract: Applied Studies in Agribusiness and Commerce
Subjects:
Online Access:https://ojs.lib.unideb.hu/apstract/article/view/7743