| Summary: | Background: In order to identify the shortcomings of blood transfusion process, this study has been designed to assess the current status of the transfusion medicine department services in one of the tertiary level hospital in Dhaka city.
Method: This study was conducted in the Transfusion Medicine department, Sir Salimullah Medical College and Mitford Hospital, Dhaka in 2018. The study population was a total of 275 participants including 14 Service Providers who was purposively interviewed and 261 blood donors who was taken by convenience sampling.
Results: The findings revealed that all basic tests and mandatory screening tests were conducted in the unit except Bone Marrow examination and Apheresis. Important record registers (Donor care, Donor deferral register, etc.) were present but not updated. Few standard Operating Procedures that were available but were not kept at work stations. No screening curtains were provided for donors’ privacy and no technicians used gloves at work. Only 1.5% of donors were Voluntary. About 36% were first time donors. About 19% of donors mentioned a delay of nearly an hour for completion of donation process, though 80.5% of donors were still satisfied with staff behavior. WHO criteria were followed for Donor selection in the unit. Pre and post donation counselling was extremely dissatisfying. In spite of no stocks, the unit organized mere Voluntary Blood donation activities.
Conclusion: A huge number of patients rely on tertiary hospitals for blood transfusions, as it is a life-saving procedure. Voluntary blood donation can be increased by encouraging Government–NGO collaboration along with use of software for holding details of regular donors.
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