Functionality and Challenges of e-Governance Readiness

• Main Author: Leonard T. Das
• Format: Article
• Language: English
• Published: Srusti Academy of Management 2017-12-01
• Series: Srusti Management Review
• Subjects: digital duality; benchmarking; digital divide; vertical integration; horizontal integration; online trading
• Online Access: http://www.srustimanagementreview.ac.in/paperfile/1901918283_Functionality%20and%20Challenges%20of%20e-Governance%20Readiness.pdf

The digital duality is a dynamic concept. It refers to the gap between people who have access to the Internet and those who do not. It can have global , national and regional dimensions. The digital divide can never be contained in isolation but the effort has to be multi-dimensional and multi-pronged. ICTs are one of the enabling tools to bridge digital divide. It is argued Internet to be a true mass medium, it will have to achieve harmony among all consumer segments. The e-Governance indices are benchmarking and ranking tools . The four stages of e-government : (1) cataloguing, (2) transaction, (3) vertical integration, and (4) horizontal integration offer a path for governments to follow and suggest challenges, both in terms of the organization and technical aspects. This paper argues that continuous assessment and reconsideration of e-Governance benchmarking frameworks is crucial for sustained improvement.