| Summary: | The article explores some of the preliminary reasons for and effects<br />of a training course on “Institutional, organisational and professional<br />identification processes”, carried out at Aosta local Health<br />Authority Accident and Emergency Dept. The article is based on<br />the analysis of a number of critical points that emerged ex ante,<br />in itinere ed ex post regarding a complex and rarely examined topic,<br />focusing on how training makes it possible to explore latent<br />aspects of the organisation. The use of an appropriate methodology<br />has revealed explicit requests for greater attention to typically<br />organisational aspects, which are typically neglected in the Public<br />Services. The hypothesis put forward is that the same dimensions<br />could provide a focus for research and productive application. The<br />article suggests that methodologies and instruments developed in<br />the public sector achieved an adequate degree of managerial knowledge to be “translated” into a National Health Service Accident<br />and Emergency Department setting.
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