Effects of AIDET Communication Program on Satisfaction among Patients and Families in Cardiac Care Unit, Bangkok Heart Hospital

• Main Authors: Pramote Thangkratok, Harutai Poohomjarean, Supannarat Rinsathorn
• Format: Article
• Language: English
• Published: Prince of Songkla University 2017-10-01
• Series: Journal of Health Science and Medical Research (JHSMR)
• Subjects: cardiac care unit; communication program; patients and families satisfaction
• Online Access: https://www.jhsmr.org/index.php/jhsmr/article/view/95
• ISSN: 2586-9981; 2630-0559

Objective: To investigate the effects of Acknowledge, Introduce, Duration, Explanation, and Thank you (AIDET) communication program on satisfaction among patients and families at cardiac care unit, Bangkok Heart Hospital. Material and Methods: This study was done using pre-post study design. A patients and families satisfaction report was collected by the Quality Information Management Department, Bangkok Hospital. Data were collected precommunication program implementation from January to December of 2014 and post AIDET communication program implementation from January-December of 2015 with a telephone structured interview guideline. Data were analyzed using descriptive statistics using percentage and comparing two proportions using Test of two proportion. Results: A total of 882 respondents were accepted to provide their information. After the communication program implementation, patients and families satisfaction raised from 46.1-54.8% to 56.4-62.2% and was higher than those before the program implementation. Conclusion: This communication program could be an effective intervention to increase patients and families satisfaction. Health care providers could employ this communication program to improve communication behavior in which to improve quality of care.