Primary health care assessment from the users' perspectives: a systematic review

• Main Authors: Weslla Karla Albuquerque Silva de Paula, Isabella Chagas Samico, Maria de Fátima Costa Caminha, Malaquias Batista Filho, Suzana Lins da Silva
• Format: Article
• Language: English
• Published: Universidade de São Paulo 2016-04-01
• Series: Revista da Escola de Enfermagem da USP
• Subjects: Atención Primaria de Salud; Evaluación de Servicios de Salud; Evaluación de Programas y Proyectos de Salud; Revisión
• Online Access: http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0080-62342016000200335&lng=en&tlng=en

Abstract OBJECTIVE Analyze the evaluation of the attributes of primary care made by users of basic units of Brazilian health by using PCATool instrument adapted to Brazil. METHOD A systematic literature review conducted in the PubMed database, IBECS, LILACS, SciELO and BDTD. RESULTS 4,405 documents were found, selected 23 full texts. After Full reading and application of eligibility criteria, 14 articles were evaluated. The studies showed that primary care performs well in longitudinality attributes, completeness and coordination and worse performance on attributes access first contact, family counseling and community orientation, even in the basic units with the Family Health. CONCLUSION The users of basic health units assessed as unsatisfactory attributes considered essential for a health care more equitable and competing for user autonomy and social control. It is inferred that there are still obstacles hindering user access to basic health services and care actions are still being developed without favoring user participation and the community context in which they live.