Unethical Consumer Practices in the Perception of Hospitality Industry Employees

Unethical Consumer Practices in the Perception of Hospitality Industry Employees

Introduction. Unethical consumer practices in the hotel industry pose a global problem. They are encountered in countries and regions with a rapidly developing tourism sector and a growing number of tourists. Demanding or even impolite customers pose a challenge for hotel employees. These problems a...

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Bibliographic Details
Main Authors: Omelan Aneta Anna, Raczkowski Marek
Format: Article
Language:English
Published: Sciendo 2020-09-01
Series:Polish Journal of Sport and Tourism
Online Access:https://doi.org/10.2478/pjst-2020-0018
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spelling doaj-d4583930acd1463aac158741d01be01b2021-09-05T14:01:04ZengSciendoPolish Journal of Sport and Tourism2082-87992020-09-01273343910.2478/pjst-2020-0018pjst-2020-0018Unethical Consumer Practices in the Perception of Hospitality Industry EmployeesOmelan Aneta Anna0Raczkowski Marek1University of Warmia and Mazury in Olsztyn, Faculty of Geoengineering, Department of Tourism, Recreation and Ecology, PolandUniversity of Warmia and Mazury in Olsztyn, Faculty of Technical Sciences, Department of Mechatronics and Technical and IT Education, PolandIntroduction. Unethical consumer practices in the hotel industry pose a global problem. They are encountered in countries and regions with a rapidly developing tourism sector and a growing number of tourists. Demanding or even impolite customers pose a challenge for hotel employees. These problems are also encountered in Poland.https://doi.org/10.2478/pjst-2020-0018
collection DOAJ
language English
format Article
sources DOAJ
author Omelan Aneta Anna
Raczkowski Marek
spellingShingle Omelan Aneta Anna
Raczkowski Marek
Unethical Consumer Practices in the Perception of Hospitality Industry Employees
Polish Journal of Sport and Tourism
author_facet Omelan Aneta Anna
Raczkowski Marek
author_sort Omelan Aneta Anna
title Unethical Consumer Practices in the Perception of Hospitality Industry Employees
title_short Unethical Consumer Practices in the Perception of Hospitality Industry Employees
title_full Unethical Consumer Practices in the Perception of Hospitality Industry Employees
title_fullStr Unethical Consumer Practices in the Perception of Hospitality Industry Employees
title_full_unstemmed Unethical Consumer Practices in the Perception of Hospitality Industry Employees
title_sort unethical consumer practices in the perception of hospitality industry employees
publisher Sciendo
series Polish Journal of Sport and Tourism
issn 2082-8799
publishDate 2020-09-01
description Introduction. Unethical consumer practices in the hotel industry pose a global problem. They are encountered in countries and regions with a rapidly developing tourism sector and a growing number of tourists. Demanding or even impolite customers pose a challenge for hotel employees. These problems are also encountered in Poland.
url https://doi.org/10.2478/pjst-2020-0018
work_keys_str_mv AT omelananetaanna unethicalconsumerpracticesintheperceptionofhospitalityindustryemployees
AT raczkowskimarek unethicalconsumerpracticesintheperceptionofhospitalityindustryemployees
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