Relating Problem-Solving Approach to Turn-Taking in Communication of Design Teams

• Main Authors: Nikola Horvat, Stanko Škec, Marija Majda Perišić, Nenad Bojčetić
• Format: Article
• Language: English
• Published: Faculty of Mechanical Engineering in Slavonski Brod, Faculty of Electrical Engineering in Osijek, Faculty of Civil Engineering in Osijek 2020-01-01
• Series: Tehnički Vjesnik
• Subjects: design team; problem-solving style; turn-taking; verbal communication
• Online Access: https://hrcak.srce.hr/file/347056

This paper builds on the turn-taking model of verbal communication and proposes a framework for relating the problem-solving style to the turn-taking model. The framework aims at enabling a more comprehensive investigation of verbal communication in team design activities. An empirical study has been conducted to test the framework and identify the relationship between individuals' problem-solving styles and the corresponding percentages of turn transitions. The results show a non-linear relationship between diversity in Orientation to Change and Ways of Deciding dimensions of problem-solving style and the percentage of turn transitions. The non-linear relationship has been explained by referring to team diversity-related theories on information/decision-making and social categorisation. The empirical study demonstrated that the framework is useful for providing a more comprehensive description of communication patterns within design teams.