Study of the critical success factors of emblematic hotels through the analysis of content of online opinions: The case of the Spanish Tourist Paradors
Purpose - The purpose of this paper is to identify the critical success factors of emblematic hotels from the perspective of the guest, by analysing the direct activities that make up the value chain of these types of establishments. Design/methodology/approach - The authors use the case study metho...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Publishing
2018-03-01
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| Series: | European Journal of Management and Business Economics |
| Subjects: | |
| Online Access: | https://www.emeraldinsight.com/doi/pdfplus/10.1108/EJMBE-11-2017-0052 |