Continuous improvement and organizational practices in service firms: exploring impact on cost reduction
A growing importance of services sectors for global trade invokes the question of how to combat the innate complexity and inefficiency of service operations. As a response to the growing request for enhancement of service efficiency, companies implement Continuous Improvement (CI) initiatives to red...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
University in Belgrade
2019-05-01
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| Series: | Serbian Journal of Management |
| Subjects: | |
| Online Access: | http://aseestant.ceon.rs/index.php/sjm/article/view/16840/pdf |