Analysis of level of satisfaction and perceived quality of people attended from Community Social Services of Municipal Social Services Center Delicias of the City countil of Zaragoza
<p>Service quality is a hot topic in the present political, technical and societal discourses in general, as well as in the planning processes, programs and projects. Using the SERVQUAL scale we will know some aspects of the measurements of satisfaction and perceived quality, through the eyes...
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| Format: | Article |
| Language: | Spanish |
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Universidad Complutense de Madrid
2014-07-01
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| Series: | Cuadernos de Trabajo Social |
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| Online Access: | https://revistas.ucm.es/index.php/CUTS/article/view/42386 |