Extended service profit chain in telecom service industry in Oman – An empirical validation
The classic Service-Profit Chain is extended to understand its relevance and usefulness for Telecom Service Industries. This three-tier, two-stage architecture features three major actors: Original Equipment Manufacturers, Telecom Service Providers and End Users. A questionnaire-based survey researc...
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| Format: | Article |
| Language: | English |
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Elsevier
2020-01-01
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| Series: | Sustainable Futures |
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| Online Access: | http://www.sciencedirect.com/science/article/pii/S2666188820300253 |