TOURQUAL: Proposal of a Protocol For Quality Evaluation on Services at Tourist Attractions

TOURQUAL: Proposal of a Protocol For Quality Evaluation on Services at Tourist Attractions

Tourism has been an important economic activity worldwide in recent years, and the increasing number of tourists and the competition among destinations pressure for the highest quality possible for tourists. The objective of this research is to propose a model to analyze the quality of services at t...

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Bibliographic Details
Main Authors: Tiago Savi Mondo, Gabriela Gonçalves Silveira Fiates
Format: Article
Language:English
Published: FUCAPE Business School 2017-01-01
Series:BBR: Brazilian Business Review
Subjects:
tourqual
service quality
tourist attractions
brazil
Online Access:http://www.redalyc.org/articulo.oa?id=123051880006

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