Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis

Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis

Background and purpose: This research aims to investigate which benefits one may expect using Maturity Models in Configuration Management (CM) domain. CM is a support process that helps organizations have better management of their infrastructure. Its importance, in the Information Technology (IT) d...

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Bibliographic Details
Main Authors: Serrano João P., Pereira Rúben F.
Format: Article
Language:English
Published: Sciendo 2020-02-01
Series:Organizacija
Subjects:
configuration management process
maturity models
it services providers
systematic literature review
Online Access:http://www.degruyter.com/view/j/orga.2020.53.issue-1/orga-2020-0001/orga-2020-0001.xml?format=INT

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