IMPORTANCE PERFORMANCE ANALYSIS KUALITAS PELAYANAN BADAN PENGELOLAAN PENDAPATAN DAERAH KOTA BANDUNG

IMPORTANCE PERFORMANCE ANALYSIS KUALITAS PELAYANAN BADAN PENGELOLAAN PENDAPATAN DAERAH KOTA BANDUNG

Delivering public service is an important matter where the performance of government institution is equally related to the public satisfactions. This study conducted from nine types of taxes in Bandung Municipal City. Survey has been held to assess the public satisfactions of the tax service perform...

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Bibliographic Details
Main Authors: Ahmad Zaini Miftah, Yogi Suprayogi Sugandi, Dedi Sukarno
Format: Article
Language:English
Published: Public Administration Department, Yogyakarta State University 2019-05-01
Series:Jurnal Natapraja: Kajian Ilmu Administrasi Negara
Subjects:
service quality model, importance performance analysis, tax service
Online Access:https://journal.uny.ac.id/index.php/natapraja/article/view/23165

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