Service Quality Improvement In I.R.Iran Air Flights (A survey Based On Serv. Qual. Model)

Service Quality Improvement In I.R.Iran Air Flights (A survey Based On Serv. Qual. Model)

In this article the concepts of quality and customer's satisfactions in the service Industry are being discussed and a suitable Model for service quality measurement is presented. After developing the Model, priorities of necessary actions towards better service quality in Iran Air flights are...

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Bibliographic Details
Main Authors: saeid tatari, kamran faizi
Format: Article
Language:fas
Published: Allameh Tabataba'i University Press 2004-07-01
Series:Muṭāli̒āt-i Mudīriyyat-i Gardishgarī
Subjects:
Service Quality; Serv.Qual; Servise Quality Measurement; Customer's Expectations and perceptions; Iran Air
Online Access:http://tms.atu.ac.ir/article_4885_fee18945c297e97758b68ca612cd8bb9.pdf
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spelling doaj-cc3d8d56ed3948b3805454b24332f0f82020-11-24T22:05:48ZfasAllameh Tabataba'i University PressMuṭāli̒āt-i Mudīriyyat-i Gardishgarī2322-32942004-07-01255384Service Quality Improvement In I.R.Iran Air Flights (A survey Based On Serv. Qual. Model)saeid tatarikamran faiziIn this article the concepts of quality and customer's satisfactions in the service Industry are being discussed and a suitable Model for service quality measurement is presented. After developing the Model, priorities of necessary actions towards better service quality in Iran Air flights are calculated and tested according to distributed questionnaires among a random sample of passengers. http://tms.atu.ac.ir/article_4885_fee18945c297e97758b68ca612cd8bb9.pdfService Quality; Serv.Qual; Servise Quality Measurement; Customer's Expectations and perceptions; Iran Air
collection DOAJ
language fas
format Article
sources DOAJ
author saeid tatari
kamran faizi
spellingShingle saeid tatari
kamran faizi
Service Quality Improvement In I.R.Iran Air Flights (A survey Based On Serv. Qual. Model)
Muṭāli̒āt-i Mudīriyyat-i Gardishgarī
Service Quality; Serv.Qual; Servise Quality Measurement; Customer's Expectations and perceptions; Iran Air
author_facet saeid tatari
kamran faizi
author_sort saeid tatari
title Service Quality Improvement In I.R.Iran Air Flights (A survey Based On Serv. Qual. Model)
title_short Service Quality Improvement In I.R.Iran Air Flights (A survey Based On Serv. Qual. Model)
title_full Service Quality Improvement In I.R.Iran Air Flights (A survey Based On Serv. Qual. Model)
title_fullStr Service Quality Improvement In I.R.Iran Air Flights (A survey Based On Serv. Qual. Model)
title_full_unstemmed Service Quality Improvement In I.R.Iran Air Flights (A survey Based On Serv. Qual. Model)
title_sort service quality improvement in i.r.iran air flights (a survey based on serv. qual. model)
publisher Allameh Tabataba'i University Press
series Muṭāli̒āt-i Mudīriyyat-i Gardishgarī
issn 2322-3294
publishDate 2004-07-01
description In this article the concepts of quality and customer's satisfactions in the service Industry are being discussed and a suitable Model for service quality measurement is presented. After developing the Model, priorities of necessary actions towards better service quality in Iran Air flights are calculated and tested according to distributed questionnaires among a random sample of passengers.
topic Service Quality; Serv.Qual; Servise Quality Measurement; Customer's Expectations and perceptions; Iran Air
url http://tms.atu.ac.ir/article_4885_fee18945c297e97758b68ca612cd8bb9.pdf
work_keys_str_mv AT saeidtatari servicequalityimprovementiniriranairflightsasurveybasedonservqualmodel
AT kamranfaizi servicequalityimprovementiniriranairflightsasurveybasedonservqualmodel
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