| Summary: | Within the objectives of the H2020 DIAMOND project, the paper investigates women’s needs and expectations as users of the bike-sharing service managed by Syndicat Mixte Autolib et Velib Métropole in the territory of Paris Region-Petite Couronne (France). The paper presents a thematic literature review focused on gender inclusion in bike-sharing schemes. The proposed methodological approach is based on (<i>i</i>) Geographic Information Systems for the analysis of geolocated open datasets related to land, sociodemographic and mobility characteristics of the areas surrounding each docking stations. This was aimed at identifying a short list of suitable bike-sharing docking stations, which were further characterized through: (<i>ii</i>) structured proprietary data focused on travel demand; (<i>iii</i>) onsite observations focused on universal design indicators; (<i>iv</i>) survey questionnaires focused on women’s concerns, needs and expectations; and (<i>v</i>) social media data from Twitter focused on the opinion of the end-users. Results showed that women use the VELIB’s bike-sharing service much less than men (about 30% of the total number of users), since they are more concerned about the following issues: accessibility (e.g., availability of bikes at the docking stations, distance to the nearest station, type and quality of the cycle paths); safety and security (e.g., perception of danger and insecurity while cycling and using the current bicycle infrastructures); social constraints (e.g., perceptions and cultural stigmatization associated with cycling and bike-sharing); weather and topography (e.g., impact of weather and the urban terrain on cycling and bike-sharing). The final aim of the H2020 DIAMOND project is to support the definition of guidelines and policies for the inclusion of women’s needs in the design of future bike-sharing services.
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