| Summary: | This article aims to examine the contribution of employees to achieving profitability and competitive advantage in the hospitality industry, the importance of motivation in improving employee performance, and the role of managers in motivating employees to improve their efficiency and commitment. Human needs include physiological component of a person, these needs are laid down from childhood at the genetic level. These include breathing, sleeping, eating. Secondary needs differ from primary ones in that they are developed during a person's life; they include such needs as recognition, respect, prosperity and fame. It is not possible to directly see individual needs of a person, they can be noticed only at certain intervals of observation of a person.
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