Proposed model for satisfaction evaluating with educational quality

Proposed model for satisfaction evaluating with educational quality

This study aims to present a proposal to assess the satisfaction with the service quality in teaching. The dimensions of the model were based on studies of Parasuraman et al (1985), Coleman (1988) and Libâneo (1994). It was adopted in this study a quantitative method. The research population was stu...

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Bibliographic Details
Main Authors: Rafaele Matte Wojahn, Sheila Patrícia Ramos, Luciano Castro de Carvalho
Format: Article
Language:Spanish
Published: Universidade Federal de Santa Catarina 2018-01-01
Series:Revista Gestão Universitária na América Latina
Subjects:
Satisfação
Qualidade
Ensino
Online Access:https://periodicos.ufsc.br/index.php/gual/article/view/45014

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