Gestión proactiva de crisis en el turismo: una experiencia de estudio en Galicia

Gestión proactiva de crisis en el turismo: una experiencia de estudio en Galicia

Show other versions (1)

The potential impacts of negative events that may affect tourist destinations have multiplied in recent years. Tourism is a fragmented and diverse sector so is difficult to establish the form of crisis management should be carried out. Different models make this task easier with particular focus on...

Full description

Bibliographic Details
Main Authors: Diego Rodríguez-Toubes Muñiz, José Antonio Fraiz Brea
Format: Article
Language:English
Published: Instituto de Investigación Social y Turismo 2011-04-01
Series:PASOS Revista de Turismo y Patrimonio Cultural
Subjects:
Crisis
Disaster management
Tourist destination
Collaborative planning
Proactive management
Online Access:http://www.pasosonline.org/Publicados/9211/PS0211_05.pdf
Description
Summary:The potential impacts of negative events that may affect tourist destinations have multiplied in recent years. Tourism is a fragmented and diverse sector so is difficult to establish the form of crisis management should be carried out. Different models make this task easier with particular focus on the preparation and planning for better coordination between the various actors involved in resolution of the crisis. Collaborative planning is a form of crisis management rarely used and generates a culture committed to solving problems in times of crisis. A series of interviews with responsible tourism in Galicia seems to confirm this insight.
ISSN:1695-7121

Similar Items