Client Satisfaction Exit Interviews: Assessing Quality of Public Health Institutions through Generated Feedback

Client Satisfaction Exit Interviews: Assessing Quality of Public Health Institutions through Generated Feedback

Bibliographic Details
Main Authors: D C Sah, Yogesh Kumar
Format: Article
Language:English
Published: SAGE Publishing 2015-03-01
Series:Vikalpa
Online Access:https://doi.org/10.1177/0256090915574194
id doaj-c7ec65ee15f24c56873e07e38371fb58
record_format Article
spelling doaj-c7ec65ee15f24c56873e07e38371fb582021-04-02T15:42:55ZengSAGE PublishingVikalpa0256-09092015-03-014010.1177/0256090915574194Client Satisfaction Exit Interviews: Assessing Quality of Public Health Institutions through Generated FeedbackD C Sah0Yogesh Kumar1D.C. Sah is Professor Emeritus at the MP Institute of Social Science Research, Ujjain. Earlier he has worked as Director (Research) at Samarthan, Bhopal; Professor and Director, at MP Institute of Social Science Research, Ujjain; Associate Professor at Centre for Social Studies, Surat, and at Gujarat Institute of Development Research, Ahmedabad; Executive (Planning) at National Dairy Development Board, Anand; and Research Associate at Indian Institute of Management, Ahmedabad. An economist, with specialization in Technology Transfer in Indian Agriculture, he has a long research and teaching experience. After completing his PhD from Gujarat University, Ahmedabad, he has done extensive work on issues of agricultural development with specific reference to technology transfer, poverty, development, displacement and integrated cooperative output marketing. He has published several books and articles on agricultural technology transfer, rehabilitation of displaced persons, chronic poverty and vertically integrated output marketing email: Yogesh Kumar completed his PhD from the Giri Institute of Development Studies, Lucknow as an ICSSR Doctoral Fellow in Development Economics in 1990. He is the founder member and Executive Director of a leading NGO, Samarthan. Centre for Development Support. working in the states of Madhya Pradesh and Chhattisgarh. He has an experience of more than 25 years in the development sector and is a professional of international repute working on the issues of participatory governance and development. His work has also covered a wide variety of themes to strengthen the capacities and institutional mechanisms of voluntary development organizations, development management and training of trainers in participatory planning, monitoring and process documentation on development issues. He has written several papers on the issues of local governance, accountability and transparency. e-mail: https://doi.org/10.1177/0256090915574194
collection DOAJ
language English
format Article
sources DOAJ
author D C Sah
Yogesh Kumar
spellingShingle D C Sah
Yogesh Kumar
Client Satisfaction Exit Interviews: Assessing Quality of Public Health Institutions through Generated Feedback
Vikalpa
author_facet D C Sah
Yogesh Kumar
author_sort D C Sah
title Client Satisfaction Exit Interviews: Assessing Quality of Public Health Institutions through Generated Feedback
title_short Client Satisfaction Exit Interviews: Assessing Quality of Public Health Institutions through Generated Feedback
title_full Client Satisfaction Exit Interviews: Assessing Quality of Public Health Institutions through Generated Feedback
title_fullStr Client Satisfaction Exit Interviews: Assessing Quality of Public Health Institutions through Generated Feedback
title_full_unstemmed Client Satisfaction Exit Interviews: Assessing Quality of Public Health Institutions through Generated Feedback
title_sort client satisfaction exit interviews: assessing quality of public health institutions through generated feedback
publisher SAGE Publishing
series Vikalpa
issn 0256-0909
publishDate 2015-03-01
url https://doi.org/10.1177/0256090915574194
work_keys_str_mv AT dcsah clientsatisfactionexitinterviewsassessingqualityofpublichealthinstitutionsthroughgeneratedfeedback
AT yogeshkumar clientsatisfactionexitinterviewsassessingqualityofpublichealthinstitutionsthroughgeneratedfeedback
_version_ 1721559353774833664

Similar Items