Construction of Leisure Consumer Loyalty from Cultural Identity—A Case of Cantonese Opera

• Main Authors: Jian Yang, Jian Ming Luo, Ivan Ka Wai Lai
• Format: Article
• Language: English
• Published: MDPI AG 2021-02-01
• Series: Sustainability
• Subjects: cultural leisure; cultural sustainability; cultural identity; perceived value; satisfaction; loyalty
• Online Access: https://www.mdpi.com/2071-1050/13/4/1980

Many regions and countries hope to employ cultural leisure products to obtain economic benefits. However, in the process of globalisation, cultural standardisation has posed difficulties for vulnerable cultures in terms of cultural inheritance and sustainable development. As with many intangible cultural heritages, Cantonese opera is also facing a shrinking market. Hence, to develop the strategy of sustainable development of Cantonese opera, this research aims to clarify the connection between cultural identity and loyalty in cultural leisure consumption in the context of Cantonese opera as a leisure product. The results show that each dimension of cultural identity has a positive effect on perceived value, and two dimensions positively affect satisfaction. The path of cultural identity building loyalty is also confirmed to be through perceived value and satisfaction. Future studies and the consequences of future practices are discussed.