| Summary: | The demand for water is constantly increasing, while there are factors related to climate change and pollution that make it less and less available. Addressing this problem means being able to face it with a global approach, which takes into account that human beings need water to survive, as well as all the systems on which they rely, namely sanitation, health, education, business, and industry. While human behavior is influenced by the growing awareness on this topic promoted by organizations specifically targeting this mission, the need to protect water resources in operational terms has led mainly to the need for smart urban infrastructure planning, consistent with the objective of promoting sustainable development. To this aim, the authorities in charge of monitoring the implementation of the investment plans by operators need to perform accurate evaluations of the technical quality of the services provided. The present paper introduces a framework to design a Multi-criteria Spatial Decision Support System, conceived to help decision-makers define and analyze the investment priorities of the individual service operators. By building a knowledge model of the network under investigation, decision-makers are aware of physical components of the whole system and are provided with an intervention priority index related to the network objects that could be affected by the planning action to be implemented.
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