Evading Technological Determinism in ERP Implementation: towards a consultative social approach

Enterprise Resource Planning (ERP) systems are implemented in business in the hope of obtaining benefits in the form of improved communications and increased efficiency through the standardization of information technology (IT) across functional business areas. The benefits, and in some cases probl...

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Bibliographic Details
Main Authors: Clare Archer-Lean, Jo-Anne Clark, Donald Kerr
Format: Article
Language:English
Published: Australasian Association for Information Systems 2006-05-01
Series:Australasian Journal of Information Systems
Subjects:
ERP
Online Access:http://journal.acs.org.au/index.php/ajis/article/view/38
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spelling doaj-c728a9cefdd04908b2f2dc01cafb59022021-08-02T02:03:55ZengAustralasian Association for Information SystemsAustralasian Journal of Information Systems1449-86181449-86182006-05-0113210.3127/ajis.v13i2.3825Evading Technological Determinism in ERP Implementation: towards a consultative social approachClare Archer-LeanJo-Anne ClarkDonald KerrEnterprise Resource Planning (ERP) systems are implemented in business in the hope of obtaining benefits in the form of improved communications and increased efficiency through the standardization of information technology (IT) across functional business areas. The benefits, and in some cases problems, associated with implementation have been well documented, however there is little information available on their effectiveness in a different form of organization. This paper looks at ERP implementations in Government Owned Corporations (GOC) and discusses implementation issues by looking at the way we perceive such organisations. A GOC case study is presented and explored in terms of the ERP and GOC literature in the context of existing social research approaches. This paper examines why end users in a GOC appear to be neither complying with, nor fully exploiting the potential of the ERP. The paper contends that discourses by staff at the operational level are different to that of staff at the managerial level. The paper also confirms previous research stating the importance of end user input for effective IT systems and ERP implementation processes.http://journal.acs.org.au/index.php/ajis/article/view/38QualiITqualitativeERPgovernmentsocial research
collection DOAJ
language English
format Article
sources DOAJ
author Clare Archer-Lean
Jo-Anne Clark
Donald Kerr
spellingShingle Clare Archer-Lean
Jo-Anne Clark
Donald Kerr
Evading Technological Determinism in ERP Implementation: towards a consultative social approach
Australasian Journal of Information Systems
QualiIT
qualitative
ERP
government
social research
author_facet Clare Archer-Lean
Jo-Anne Clark
Donald Kerr
author_sort Clare Archer-Lean
title Evading Technological Determinism in ERP Implementation: towards a consultative social approach
title_short Evading Technological Determinism in ERP Implementation: towards a consultative social approach
title_full Evading Technological Determinism in ERP Implementation: towards a consultative social approach
title_fullStr Evading Technological Determinism in ERP Implementation: towards a consultative social approach
title_full_unstemmed Evading Technological Determinism in ERP Implementation: towards a consultative social approach
title_sort evading technological determinism in erp implementation: towards a consultative social approach
publisher Australasian Association for Information Systems
series Australasian Journal of Information Systems
issn 1449-8618
1449-8618
publishDate 2006-05-01
description Enterprise Resource Planning (ERP) systems are implemented in business in the hope of obtaining benefits in the form of improved communications and increased efficiency through the standardization of information technology (IT) across functional business areas. The benefits, and in some cases problems, associated with implementation have been well documented, however there is little information available on their effectiveness in a different form of organization. This paper looks at ERP implementations in Government Owned Corporations (GOC) and discusses implementation issues by looking at the way we perceive such organisations. A GOC case study is presented and explored in terms of the ERP and GOC literature in the context of existing social research approaches. This paper examines why end users in a GOC appear to be neither complying with, nor fully exploiting the potential of the ERP. The paper contends that discourses by staff at the operational level are different to that of staff at the managerial level. The paper also confirms previous research stating the importance of end user input for effective IT systems and ERP implementation processes.
topic QualiIT
qualitative
ERP
government
social research
url http://journal.acs.org.au/index.php/ajis/article/view/38
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