Aprendizagem individual e grupal na recepção de um hotel: um estudo de caso

Aprendizagem individual e grupal na recepção de um hotel: um estudo de caso

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This study sought to understand what processes permeate learning that occurs in groups that have as their place of work the front desk of a hotel. This research is classified as a case study which used strategy for data collection semi-structured interviews with receptionists and assistants receptio...

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Bibliographic Details
Main Authors: Luciana Davi Traverso, Arilda Schmidt Godoy
Format: Article
Language:English
Published: Instituto de Investigación Social y Turismo 2013-04-01
Series:PASOS Revista de Turismo y Patrimonio Cultural
Subjects:
Organizational learning
Individual learning
Learning in work groups
Hostelry
Organizational management
Online Access:http://www.pasosonline.org/Publicados/11213/PS0213_12.pdf

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