Measuring the User Experience

• Main Authors: Harry B. Santoso, Martin Schrepp, R. Yugo Kartono Isal, Andika Yudha Utomo, Bilih Priyogi
• Format: Article
• Language: English
• Published: Journal of Educators Online 2016-01-01
• Series: Journal of Educators Online
• Subjects: User experience; measurement; student-centered learning; learning management systems
• Online Access: https://www.thejeo.com/archive/2016_13_1/santoso_schrepp_isal_utomo_priyogi

The aim of the current study is to develop an adapted version of User Experience Questionnaire (UEQ) and evaluate a learning management system. Although there is a growing interest on User Experience, there are still limited resources (i.e. measurement tools or questionnaires) available to measure user experience of any products, especially learning management systems. Two hundreds and thirteen computer science students participated and completed the adapted version of UEQ. In the study, the researchers used a learning management system named Student Centered e-Learning Environment (SCELE). Several types of learning materials are posted in SCELE such as audio files, simulations, PowerPoint slides, multimedia contents, and webpage links. Most of the lecturers use discussion forums in their courses to encourage students to participate in active learning setting. Staff and lecturers sometimes post academic-related announcements on the SCELE homepage. Two hundred thirteen students enrolled in Computer Science program were invited to evaluate the SCELE. This study will benefit UX practitioners, HCI educators, program and center of learning resources administrators, and learning management system developers. Findings of the present study may also be valuable for universities and high schools which are using computer-based learning environments.