Service quality provision in upmarket restaurants: a survey of diners in three restaurants in a Gauteng casino complex
A number of studies have established that service quality has a direct impact on a restaurant’s profitability. This study made an empirical assessment of customers’ perceptions and expectations of service to measure service quality in three restaurants in a casino complex in Gauteng Province i...
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| Format: | Article |
| Language: | English |
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AfricaJournals
2012-01-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
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| Online Access: |
http://www.ajhtl.com/uploads/7/1/6/3/7163688/article_7__vol_2_2.pdf
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