Development and testing of a 25-item patient satisfaction scale for Black South African diabetic outpatients
Although there is general agreement that patient satisfaction is an integral component of service quality, there is a paucity of South African research on reliable and valid satisfaction measures and the effects of health status on satisfaction. A 25-item patient satisfaction scale was developed and...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
AOSIS
2002-09-01
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| Series: | Curationis |
| Online Access: | https://curationis.org.za/index.php/curationis/article/view/789 |