Total Quality Management and Productivity in Information Centers
Nowadays, a new management style known as “Total Quality Management” is adapted by all institutions. Naturally, high quality of products or services is important in all establishments, but factors effecting quality has recently been reassesed and a new outlook has been developed. Libraries, document...
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| Format: | Article |
| Language: | English |
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Türk Kütüphaneciler Derneği (Turkish Librarians' Association)
2014-05-01
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| Series: | Türk Kütüphaneciliği |
| Online Access: | http://tk.org.tr/index.php/TK/article/view/718 |
| Summary: | Nowadays, a new management style known as “Total Quality Management” is adapted by all institutions. Naturally, high quality of products or services is important in all establishments, but factors effecting quality has recently been reassesed and a new outlook has been developed. Libraries, documentation-information centers are service institutions. Performance and success depend mainly on the skill and talent of employers. Total quality management, information services and productivity relationship is discussed in this paper |
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| ISSN: | 1300-0039 2147-9682 |