| Summary: | A questionnaire survey of 170 employees in three international hotels, 5 star graded, located in Sandton
City, Johannesburg, sought to explore the current state of knowledge sharing, team culture, and service
innovation performance in the South African hospitality sector. This will help evaluate if these are enabled
towards organizational competitiveness. This study focussed attention on ‘team culture’ as a moderating
factor between knowledge sharing (KS) and service innovation performance (SIP). Good news for the
South Africa’s hospitality sector is that respondents agree mostly positively to KS, team culture and SIP
explanatory items; however, team culture (being a moderator for KS and SIP) is not very strong as
depicted by the lower mean scores of team culture explanatory items compared to the mean scores of KS
and SIP explanatory items. Organisational culture affects employees’ knowledge sharing attitudes and
behaviours, impacting on SIP. This study therefore posits that to enhance SIP in the South Africa’s
hospitality sector, strong team culture has to be supported to encourage KS among team members and
between superiors and subordinates.
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