Design of Web-Based Customer Relation Management Application for Power Distribution Company: A Case Study of PHCN Owerri Business Unit

Design of Web-Based Customer Relation Management Application for Power Distribution Company: A Case Study of PHCN Owerri Business Unit

In this paper, the design of web-based customer care application for power distribution company is presented with Power Holding Company of Nigeria (PHCN) Owerri business unit as the case study.  The system is developed to address the problems of poor customer services experienced due to the manual a...

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Bibliographic Details
Main Authors: Akinloye Bolanle Eunice, Anthony Mfonobong Umoren, Idorenyin Markson
Format: Article
Language:English
Published: Varepsilon Ltd. 2017-03-01
Series:Mathematical and Software Engineering
Subjects:
Waterfall Methodology
Web Application
Customer Relationship Management
Volunteered Information System
Database, Scripting Language
Map Application Program Interface
Online Access:http://varepsilon.com/index.php/mse/article/view/37

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