SOME REFLECTIONS ABOUT CATEGORIES OF VERBAL ORAL BEHAVIORS AND ITS USE BY NURSING

• Main Authors: Maria Márcia Bachion, Emília Campos de Carvalho, Vera Lúcia Belisário, Alessandra Patrícia Cardoso
• Format: Article
• Language: English
• Published: Universidade Federal do Paraná 1998-06-01
• Series: Cogitare Enfermagem
• Subjects: Nurse-patient relations; Hospital communicatioins; Communication; Nursing
• Online Access: http://dx.doi.org/10.5380/ce.v3i1.44309

During our experiences in research and teaching about communication, we verified that, concerning verbal oral behavior categorization area, the literature doesn’t has adequate clarity. It makes to be hard to use the meanings quickly This paper approachs authors that had published articles about code and categorization of verbal oral behavior and teaching of techiniques of therapeutic communication, proposing a sinthesys that is able to be used in nursing care, teching and researchs. For this propose we analyzed CLARK’s (1981), BEANLANDS & MACKAY (1981), FORREST (1983), DuGAS (1988), ATKINSON & MURRAY (1989), STEFANELLI (1993), BEIJAMIN (1994), and SILVA (1996) writtings. We considered techinique of therapeutic communication behaviors that favor the interpersonal relationships such as: declarations/ opening questions; minimum answers; techinique of reflex; perception of corporal expressions; acceptance of feelings; presence recognition; information; clarifying, survey of implied thoughts questions releated to data; answers to inadequate behaviors. These techiniques can be used in the categorization of verbal comnunications. We increased them with 15 categories, considered non therapeutics. We believe that this proposal will facilitate decoding on part of readers, favoring reflections in caring, teaching and research.