Digital Health Technologies Respond to the COVID-19 Pandemic In a Tertiary Hospital in China: Development and Usability Study

BackgroundThe outbreak of COVID-19 has caused a continuing global pandemic. Hospitals are integral to the control and prevention of COVID-19; however, they are facing numerous challenges during the epidemic. ObjectiveOur study aimed to introduce the practical expe...

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Main Authors: Lian, Wanmin, Wen, Li, Zhou, Qiru, Zhu, Weijie, Duan, Wenzhou, Xiao, Xiongzhi, Mhungu, Florence, Huang, Wenchen, Li, Chongchong, Cheng, Weibin, Tian, Junzhang
Format: Article
Language:English
Published: JMIR Publications 2020-11-01
Series:Journal of Medical Internet Research
Online Access:http://www.jmir.org/2020/11/e24505/
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spelling doaj-bc04245d3b2045f7ae100c0084bfdaf42021-04-02T18:55:46ZengJMIR PublicationsJournal of Medical Internet Research1438-88712020-11-012211e2450510.2196/24505Digital Health Technologies Respond to the COVID-19 Pandemic In a Tertiary Hospital in China: Development and Usability StudyLian, WanminWen, LiZhou, QiruZhu, WeijieDuan, WenzhouXiao, XiongzhiMhungu, FlorenceHuang, WenchenLi, ChongchongCheng, WeibinTian, Junzhang BackgroundThe outbreak of COVID-19 has caused a continuing global pandemic. Hospitals are integral to the control and prevention of COVID-19; however, they are facing numerous challenges during the epidemic. ObjectiveOur study aimed to introduce the practical experience of the design and implementation of a web-based COVID-19 service platform at a tertiary hospital in China as well as the preliminary results of the implementation. MethodsThe web-based COVID-19 service platform was deployed within the health care system of the Guangdong Second Provincial General Hospital and Internet Hospital; the function of the platform was to provide web-based medical services for both members of the public and lay health care workers. The focal functions of this system included automated COVID-19 screening, related symptom monitoring, web-based consultation, and psychological support; it also served as a COVID-19 knowledge hub. The design and process of each function are introduced. The usage data for the platform service were collected and are represented by three periods: the pre-epidemic period (December 22, 2019, to January 22, 2020, 32 days), the controlled period (January 23 to March 31, 2020, 69 days), and the postepidemic period (April 1 to June 30, 2020, 91 days). ResultsBy the end of June 2020, 96,642 people had used the automated COVID-19 screening and symptom monitoring systems 161,884 and 7,795,194 times, respectively. The number of general web-based consultation services per day increased from 30 visits in the pre-epidemic period to 122 visits during the controlled period, then dropped to 73 visits in the postepidemic period. The psychological counseling program served 636 clients during the epidemic period. For people who used the automated COVID-19 screening service, 160,916 (99.40%) of the total users were classified in the no risk category. 464 (0.29%) of the people were categorized as medium to high risk, and 12 people (0.01%) were recommended for further COVID-19 testing and treatment. Among the 96,642 individuals who used the COVID-19 related symptoms monitoring service, 6696 (6.93%) were symptomatic at some point during the monitoring period. Fever was the most frequently reported symptom, with 2684/6696 symptomatic people (40.1%) having had this symptom. Cough and sore throat were also relatively frequently reported by the 6696 symptomatic users (1657 people, 24.7%, and 1622 people, 24.2%, respectively). ConclusionsThe web-based COVID-19 service platform implemented at a tertiary hospital in China is exhibited to be a role model for using digital health technologies to respond to the COVID-19 pandemic. The digital solutions of automated COVID-19 screening, daily symptom monitoring, web-based care, and knowledge propagation have plausible acceptability and feasibility for complementing offline hospital services and facilitating disease control and prevention.http://www.jmir.org/2020/11/e24505/
collection DOAJ
language English
format Article
sources DOAJ
author Lian, Wanmin
Wen, Li
Zhou, Qiru
Zhu, Weijie
Duan, Wenzhou
Xiao, Xiongzhi
Mhungu, Florence
Huang, Wenchen
Li, Chongchong
Cheng, Weibin
Tian, Junzhang
spellingShingle Lian, Wanmin
Wen, Li
Zhou, Qiru
Zhu, Weijie
Duan, Wenzhou
Xiao, Xiongzhi
Mhungu, Florence
Huang, Wenchen
Li, Chongchong
Cheng, Weibin
Tian, Junzhang
Digital Health Technologies Respond to the COVID-19 Pandemic In a Tertiary Hospital in China: Development and Usability Study
Journal of Medical Internet Research
author_facet Lian, Wanmin
Wen, Li
Zhou, Qiru
Zhu, Weijie
Duan, Wenzhou
Xiao, Xiongzhi
Mhungu, Florence
Huang, Wenchen
Li, Chongchong
Cheng, Weibin
Tian, Junzhang
author_sort Lian, Wanmin
title Digital Health Technologies Respond to the COVID-19 Pandemic In a Tertiary Hospital in China: Development and Usability Study
title_short Digital Health Technologies Respond to the COVID-19 Pandemic In a Tertiary Hospital in China: Development and Usability Study
title_full Digital Health Technologies Respond to the COVID-19 Pandemic In a Tertiary Hospital in China: Development and Usability Study
title_fullStr Digital Health Technologies Respond to the COVID-19 Pandemic In a Tertiary Hospital in China: Development and Usability Study
title_full_unstemmed Digital Health Technologies Respond to the COVID-19 Pandemic In a Tertiary Hospital in China: Development and Usability Study
title_sort digital health technologies respond to the covid-19 pandemic in a tertiary hospital in china: development and usability study
publisher JMIR Publications
series Journal of Medical Internet Research
issn 1438-8871
publishDate 2020-11-01
description BackgroundThe outbreak of COVID-19 has caused a continuing global pandemic. Hospitals are integral to the control and prevention of COVID-19; however, they are facing numerous challenges during the epidemic. ObjectiveOur study aimed to introduce the practical experience of the design and implementation of a web-based COVID-19 service platform at a tertiary hospital in China as well as the preliminary results of the implementation. MethodsThe web-based COVID-19 service platform was deployed within the health care system of the Guangdong Second Provincial General Hospital and Internet Hospital; the function of the platform was to provide web-based medical services for both members of the public and lay health care workers. The focal functions of this system included automated COVID-19 screening, related symptom monitoring, web-based consultation, and psychological support; it also served as a COVID-19 knowledge hub. The design and process of each function are introduced. The usage data for the platform service were collected and are represented by three periods: the pre-epidemic period (December 22, 2019, to January 22, 2020, 32 days), the controlled period (January 23 to March 31, 2020, 69 days), and the postepidemic period (April 1 to June 30, 2020, 91 days). ResultsBy the end of June 2020, 96,642 people had used the automated COVID-19 screening and symptom monitoring systems 161,884 and 7,795,194 times, respectively. The number of general web-based consultation services per day increased from 30 visits in the pre-epidemic period to 122 visits during the controlled period, then dropped to 73 visits in the postepidemic period. The psychological counseling program served 636 clients during the epidemic period. For people who used the automated COVID-19 screening service, 160,916 (99.40%) of the total users were classified in the no risk category. 464 (0.29%) of the people were categorized as medium to high risk, and 12 people (0.01%) were recommended for further COVID-19 testing and treatment. Among the 96,642 individuals who used the COVID-19 related symptoms monitoring service, 6696 (6.93%) were symptomatic at some point during the monitoring period. Fever was the most frequently reported symptom, with 2684/6696 symptomatic people (40.1%) having had this symptom. Cough and sore throat were also relatively frequently reported by the 6696 symptomatic users (1657 people, 24.7%, and 1622 people, 24.2%, respectively). ConclusionsThe web-based COVID-19 service platform implemented at a tertiary hospital in China is exhibited to be a role model for using digital health technologies to respond to the COVID-19 pandemic. The digital solutions of automated COVID-19 screening, daily symptom monitoring, web-based care, and knowledge propagation have plausible acceptability and feasibility for complementing offline hospital services and facilitating disease control and prevention.
url http://www.jmir.org/2020/11/e24505/
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