Analisis Kualitas Layanan Konsumen Terhadap Keunggulan Bersaing Jasa Transportasi Darat Pada Pt. Kereta Api Indonesia (Persero) Kelas Argo
This research was intended to verify and analyze the influences of service quality of the customer Argo class train Indonesia. Analysis method is descriptive statistical and Multiple regression with SPSS software. The sampling Technique was purposive sampling; the instrument to collect the data was...
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| Format: | Article |
| Language: | English |
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Universitas Airlangga
2011-08-01
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| Series: | Jurnal Manajemen Teori dan Terapan |
| Online Access: | https://e-journal.unair.ac.id/JMTT/article/view/2414 |