Are there study mode differences in perceptions of university education service quality? Evidence from Zambia

Are there study mode differences in perceptions of university education service quality? Evidence from Zambia

While a plethora of studies examines the relationships amongst university education service quality, customer satisfaction and loyalty, there is hardly any focus in the literature on study mode differences. Further, many developing country contexts such as Zambia are under-researched, limiting gener...

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Bibliographic Details
Main Authors: Bruce Mwiya, Beenzu Siachinji, Justice Bwalya, Shem Sikombe, Moffat Chawala, Hillary Chanda, Maidah Kayekesi, Eledy Sakala, Alexinah Muyenga, Bernadette Kaulungombe
Format: Article
Language:English
Published: Taylor & Francis Group 2019-01-01
Series:Cogent Business & Management
Subjects:
service quality
university
higher education
study mode
servperf
zambia
developing country
Online Access:http://dx.doi.org/10.1080/23311975.2019.1579414

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