EVALUATION OF SERVICES’ QUALITY IN UPPER SILESIA ACCOMMODATION FACILITIES

EVALUATION OF SERVICES’ QUALITY IN UPPER SILESIA ACCOMMODATION FACILITIES

This paper presents the results of study about impact of accommodation services’ quality, particularly quality of work and qualifications of staff, on the guests’ opinion, and thus promoting the accommodation facilities, and making a choice of a hotel in the Upper Silesia. The...

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Bibliographic Details
Main Authors: Iwona Cieślik, Ewa Cieślik, Agnieszka Siembida, Małgorzata Tomczyk
Format: Article
Language:English
Published: University of Life Sciences in Poznań 2013-12-01
Series:Journal of Agribusiness and Rural Development
Subjects:
quality
hotel services
guests satisfaction
Online Access:http://www.jard.edu.pl/tom30/zeszyt4/art_2.pdf

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