An application of fuzzy logic to assess service quality attributes in logistics industry

An application of fuzzy logic to assess service quality attributes in logistics industry

Differentiation, growing competitive advantage, and excellence has been proved to be the result of service quality. At the same time, measuring attributes of service quality and customer satisfaction is fuzzy and ambiguous, and methods available for their measurement are generally classical. This p...

Full description

Bibliographic Details
Main Authors: Ahmad Esmaeili, Reza Ahmadi Kahnali, Reza Rostamzadeh, Edmundas Kazimieras Zavadskas, Babak Ghoddami
Format: Article
Language:English
Published: Vilnius Gediminas Technical University 2015-06-01
Series:Transport
Subjects:
fuzzy sets theory
fuzzy entropy
service quality
quality attributes
logistics
Online Access:https://journals.vgtu.lt/index.php/Transport/article/view/1773

Internet

https://journals.vgtu.lt/index.php/Transport/article/view/1773

Similar Items