Mapping the Patient Journey Across the Continuum: Lessons Learned From One Patient’s Experience

Mapping the Patient Journey Across the Continuum: Lessons Learned From One Patient’s Experience

Patient-centered care is essential for achieving high-quality and cost-effective health care. This is particularly important for patients with chronic or complex conditions who utilize more health-care services and require comprehensive care coordination. This case report draws on a longitudinal jou...

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Bibliographic Details
Main Author: Melanie A Meyer PhD
Format: Article
Language:English
Published: SAGE Publishing 2019-06-01
Series:Journal of Patient Experience
Online Access:https://doi.org/10.1177/2374373518783763
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spelling doaj-b98faa5b3f38492fa161ba1823f06e562020-11-25T03:19:22ZengSAGE PublishingJournal of Patient Experience2374-37432374-37352019-06-01610.1177/2374373518783763Mapping the Patient Journey Across the Continuum: Lessons Learned From One Patient’s ExperienceMelanie A Meyer PhD0 Department of Public Health, University of Massachusetts, Lowell, MA, USAPatient-centered care is essential for achieving high-quality and cost-effective health care. This is particularly important for patients with chronic or complex conditions who utilize more health-care services and require comprehensive care coordination. This case report draws on a longitudinal journey map—a valuable tool to capture patient experience and inform the care process—for a patient with multiple chronic conditions who needed a hip replacement. An analysis of the patient journey revealed 3 critical needs for a more patient-centered process: (1) making the patient health goal visible; (2) instigating transparent, shared decision-making; and (3) using a closed-loop communication process. Although key challenges exist, systems can facilitate more patient-centered care enabling health-care organizations to improve the patient experience across the continuum and provide higher quality care.https://doi.org/10.1177/2374373518783763
collection DOAJ
language English
format Article
sources DOAJ
author Melanie A Meyer PhD
spellingShingle Melanie A Meyer PhD
Mapping the Patient Journey Across the Continuum: Lessons Learned From One Patient’s Experience
Journal of Patient Experience
author_facet Melanie A Meyer PhD
author_sort Melanie A Meyer PhD
title Mapping the Patient Journey Across the Continuum: Lessons Learned From One Patient’s Experience
title_short Mapping the Patient Journey Across the Continuum: Lessons Learned From One Patient’s Experience
title_full Mapping the Patient Journey Across the Continuum: Lessons Learned From One Patient’s Experience
title_fullStr Mapping the Patient Journey Across the Continuum: Lessons Learned From One Patient’s Experience
title_full_unstemmed Mapping the Patient Journey Across the Continuum: Lessons Learned From One Patient’s Experience
title_sort mapping the patient journey across the continuum: lessons learned from one patient’s experience
publisher SAGE Publishing
series Journal of Patient Experience
issn 2374-3743
2374-3735
publishDate 2019-06-01
description Patient-centered care is essential for achieving high-quality and cost-effective health care. This is particularly important for patients with chronic or complex conditions who utilize more health-care services and require comprehensive care coordination. This case report draws on a longitudinal journey map—a valuable tool to capture patient experience and inform the care process—for a patient with multiple chronic conditions who needed a hip replacement. An analysis of the patient journey revealed 3 critical needs for a more patient-centered process: (1) making the patient health goal visible; (2) instigating transparent, shared decision-making; and (3) using a closed-loop communication process. Although key challenges exist, systems can facilitate more patient-centered care enabling health-care organizations to improve the patient experience across the continuum and provide higher quality care.
url https://doi.org/10.1177/2374373518783763
work_keys_str_mv AT melanieameyerphd mappingthepatientjourneyacrossthecontinuumlessonslearnedfromonepatientsexperience
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