Mapping the Patient Journey Across the Continuum: Lessons Learned From One Patient’s Experience
Patient-centered care is essential for achieving high-quality and cost-effective health care. This is particularly important for patients with chronic or complex conditions who utilize more health-care services and require comprehensive care coordination. This case report draws on a longitudinal jou...
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| Format: | Article |
| Language: | English |
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SAGE Publishing
2019-06-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/2374373518783763 |
| Summary: | Patient-centered care is essential for achieving high-quality and cost-effective health care. This is particularly important for patients with chronic or complex conditions who utilize more health-care services and require comprehensive care coordination. This case report draws on a longitudinal journey map—a valuable tool to capture patient experience and inform the care process—for a patient with multiple chronic conditions who needed a hip replacement. An analysis of the patient journey revealed 3 critical needs for a more patient-centered process: (1) making the patient health goal visible; (2) instigating transparent, shared decision-making; and (3) using a closed-loop communication process. Although key challenges exist, systems can facilitate more patient-centered care enabling health-care organizations to improve the patient experience across the continuum and provide higher quality care. |
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| ISSN: | 2374-3743 2374-3735 |