Exploring the Impacts of Elaborateness and Indirectness in a Behavior Change Support System

• Main Authors: Zhihua Zhang, Juliana Miehle, Yuki Matsuda, Manato Fujimoto, Yutaka Arakawa, Keiichi Yasumoto, Wolfgang Minker
• Format: Article
• Language: English
• Published: IEEE 2021-01-01
• Series: IEEE Access
• Subjects: Behavior change; communication styles; physical activity
• Online Access: https://ieeexplore.ieee.org/document/9429258/

Numerous technologies exist for promoting a healthier lifestyle. These technologies collectively referred to as “Behavior Change Support Systems”. However, the majority of existing apps use quantitative data representation. Since it is difficult to understand the meaning behind quantitative data, this approach has been suggested to lower users’ motivation and fail to promote behavior change. Therefore, an interpretation of quantitative data needs to be provided as a supplement. However, different descriptions of the same data may lead to different outcomes. In this paper, we explore the impact of different communication styles for interpretations of quantitative data on behavior change by developing and evaluating Walkeeper – a web-based app that provides interpretations of the users’ daily step counts using different levels of elaborateness and indirectness with the aim of promoting walking. Through the quantitative analysis and results of a user study, we contribute new knowledge on designing such interpretations for quantitative data.