Importance of location and exterior of city hotels as elements of guest satisfaction

Business practices and attitudes of tourists show that hospitality represents the primary factor in the development of urban tourism. It is considered that, besides the exclusive appearance, there is no business success for hotel properties without a proper location. It is known that a typical touri...

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Main Authors:	Tepavčević Jelena, Blešić Ivana, Bradić Milan, Ivkov Milan, Stefanović Vidoje
Format:	Article
Language:	srp
Published:	Institute of Architecture and Urban and Spatial Planning of Serbia 2016-01-01
Series:	Arhitektura i Urbanizam
Subjects:	location exterior hospitality customer satisfaction
Online Access:	http://scindeks-clanci.ceon.rs/data/pdf/0354-6055/2016/0354-60551643007T.pdf

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record_format	Article
spelling	doaj-b8c5a80692eb4668a4c6338ac445cc082020-11-24T22:34:34ZsrpInstitute of Architecture and Urban and Spatial Planning of SerbiaArhitektura i Urbanizam0354-60552217-80742016-01-0120164371610.5937/a-u0-107060354-60551643007TImportance of location and exterior of city hotels as elements of guest satisfactionTepavčević Jelena0Blešić Ivana1Bradić Milan2Ivkov Milan3Stefanović Vidoje4University of Novi Sad, Faculty of Science - Department of Geography, Tourism and Hotel Management, Novi Sad, SerbiaUniversity of Novi Sad, Faculty of Science - Department of Geography, Tourism and Hotel Management, Novi Sad, SerbiaUniversity of Novi Sad, Faculty of Science - Department of Geography, Tourism and Hotel Management, Novi Sad, SerbiaUniversity of Novi Sad, Faculty of Science - Department of Geography, Tourism and Hotel Management, Novi Sad, SerbiaUniversity of Niš, Faculty of Science - Department of Geography, Niš, SerbiaBusiness practices and attitudes of tourists show that hospitality represents the primary factor in the development of urban tourism. It is considered that, besides the exclusive appearance, there is no business success for hotel properties without a proper location. It is known that a typical tourist would like to be close enough to tourist attractions, to be able to reach them on foot. This paper deals with the importance of location and exterior of urban hotels on guests decision on the selection and overall satisfaction with hotel products. The survey was conducted in the hotels two largest urban centers in Serbia (Belgrade and Novi Sad). The aim of the research is an insight into the real impact of location and exterior when assessing the guest satisfaction. Descriptive statistical analysis, t-test and regression analysis were used for statistical data processing.http://scindeks-clanci.ceon.rs/data/pdf/0354-6055/2016/0354-60551643007T.pdflocationexteriorhospitalitycustomer satisfaction
collection	DOAJ
language	srp
format	Article
sources	DOAJ
author	Tepavčević Jelena Blešić Ivana Bradić Milan Ivkov Milan Stefanović Vidoje
spellingShingle	Tepavčević Jelena Blešić Ivana Bradić Milan Ivkov Milan Stefanović Vidoje Importance of location and exterior of city hotels as elements of guest satisfaction Arhitektura i Urbanizam location exterior hospitality customer satisfaction
author_facet	Tepavčević Jelena Blešić Ivana Bradić Milan Ivkov Milan Stefanović Vidoje
author_sort	Tepavčević Jelena
title	Importance of location and exterior of city hotels as elements of guest satisfaction
title_short	Importance of location and exterior of city hotels as elements of guest satisfaction
title_full	Importance of location and exterior of city hotels as elements of guest satisfaction
title_fullStr	Importance of location and exterior of city hotels as elements of guest satisfaction
title_full_unstemmed	Importance of location and exterior of city hotels as elements of guest satisfaction
title_sort	importance of location and exterior of city hotels as elements of guest satisfaction
publisher	Institute of Architecture and Urban and Spatial Planning of Serbia
series	Arhitektura i Urbanizam
issn	0354-6055 2217-8074
publishDate	2016-01-01
description	Business practices and attitudes of tourists show that hospitality represents the primary factor in the development of urban tourism. It is considered that, besides the exclusive appearance, there is no business success for hotel properties without a proper location. It is known that a typical tourist would like to be close enough to tourist attractions, to be able to reach them on foot. This paper deals with the importance of location and exterior of urban hotels on guests decision on the selection and overall satisfaction with hotel products. The survey was conducted in the hotels two largest urban centers in Serbia (Belgrade and Novi Sad). The aim of the research is an insight into the real impact of location and exterior when assessing the guest satisfaction. Descriptive statistical analysis, t-test and regression analysis were used for statistical data processing.
topic	location exterior hospitality customer satisfaction
url	http://scindeks-clanci.ceon.rs/data/pdf/0354-6055/2016/0354-60551643007T.pdf
work_keys_str_mv	AT tepavcevicjelena importanceoflocationandexteriorofcityhotelsaselementsofguestsatisfaction AT blesicivana importanceoflocationandexteriorofcityhotelsaselementsofguestsatisfaction AT bradicmilan importanceoflocationandexteriorofcityhotelsaselementsofguestsatisfaction AT ivkovmilan importanceoflocationandexteriorofcityhotelsaselementsofguestsatisfaction AT stefanovicvidoje importanceoflocationandexteriorofcityhotelsaselementsofguestsatisfaction
_version_	1725726753135001600

Importance of location and exterior of city hotels as elements of guest satisfaction

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