FORMATION OF “ELECTRONIC OFFICE” MODEL OF ADMINISTRATIVE SERVICES PROVISION

• Main Author: Yulya Danshina
• Format: Article
• Language: English
• Published: Izdevnieciba “Baltija Publishing” 2018-01-01
• Series: Baltic Journal of Economic Studies
• Subjects: management; process; procedure; e-governance; model of governance; subject of provision; subject of appeal
• Online Access: http://www.baltijapublishing.lv/index.php/issue/article/view/339/pdf

The purpose of the work is to form the model of “electronic office” of administrative services provision and justification of advantages of office on the basis of conducted comparative analysis of the existing models of administrative services provision in Ukraine – “departmental” and “integrated”. Methodology. A methodological basis for investigation is the logical analysis of theoretical and methodological backgrounds for management over administrative services provision process. For theoretical generalization and formation of the model of “electronic office”, there are used scientific recommendations of Ukrainian scientists regarding the necessity to transform the process of administrative services provision into the electronic form. Results. The investigations allowed confirming that the model of “electronic office” gives an opportunity to implement equal interaction between a subject of provision and a subject of an appeal as electronization of governance allows organizing an effective feedback channel. Moreover, the model of “electronic office” allows considering citizens as a source of methods and ways to develop management over administrative services provision system. Practical meaning. The model of “electronic office” of administrative services provision gives to subjects of provision and subjects of appeal opportunity to effectuate interrelationship during the management of the system of administrative services provision. Meaning/ Distinction. The provided model will give an opportunity to involve active citizens in the processes of state governance and to increase their impact on the processes of electronization of national – governance activity.