| Summary: | According to the requirements of the Ministry of Science and Education, teachers of various qualifications are required to regularly improve their professional skills. Using the distance learning platform allows you to automate the learning process, starting with the paperwork, ending with the final testing and obtaining a diploma. The problem is that during the course of training, you have to wait a long time for a response from a consultant on the subject or on the course support. The study of this problem was carried out on the basis of the existing database of the company "InfoTeacher". To determine the most promising courses, we used cluster data analysis using the R software environment. At the beginning, we calculated the optimal number of clusters according to the criterion of rocky scree, and then continued the cluster analysis using the k-means method. Thus, the main input parameters for building an interactive simulation model were identified. This model is a queuing system and was implemented in the GPSS World programming language. The parameters of the model were selected so that it was effective: to minimize the queues for consultation with the curator, while the curators should be loaded by at least 50%.
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