Identifying Customer Expectations is Key to Evidence Based Service Delivery

Identifying Customer Expectations is Key to Evidence Based Service Delivery

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Bibliographic Details
Main Authors: Susan McKnight, Andrew Booth
Format: Article
Language:English
Published: University of Alberta 2010-03-01
Series:Evidence Based Library and Information Practice
Online Access:http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/7148/6431
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spelling doaj-b54726ccf17c452fb2f61687d4790d2a2020-11-24T21:46:48ZengUniversity of AlbertaEvidence Based Library and Information Practice1715-720X2010-03-01512631Identifying Customer Expectations is Key to Evidence Based Service DeliverySusan McKnightAndrew Boothhttp://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/7148/6431
collection DOAJ
language English
format Article
sources DOAJ
author Susan McKnight
Andrew Booth
spellingShingle Susan McKnight
Andrew Booth
Identifying Customer Expectations is Key to Evidence Based Service Delivery
Evidence Based Library and Information Practice
author_facet Susan McKnight
Andrew Booth
author_sort Susan McKnight
title Identifying Customer Expectations is Key to Evidence Based Service Delivery
title_short Identifying Customer Expectations is Key to Evidence Based Service Delivery
title_full Identifying Customer Expectations is Key to Evidence Based Service Delivery
title_fullStr Identifying Customer Expectations is Key to Evidence Based Service Delivery
title_full_unstemmed Identifying Customer Expectations is Key to Evidence Based Service Delivery
title_sort identifying customer expectations is key to evidence based service delivery
publisher University of Alberta
series Evidence Based Library and Information Practice
issn 1715-720X
publishDate 2010-03-01
url http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/7148/6431
work_keys_str_mv AT susanmcknight identifyingcustomerexpectationsiskeytoevidencebasedservicedelivery
AT andrewbooth identifyingcustomerexpectationsiskeytoevidencebasedservicedelivery
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