SATISFACTIONS AND DISSATISFACTIONS OF THE COMMUNITY HEALTH AGENT WORK

• Main Authors: Cátia Inácia Brand, Raquel Martins Antunes, Rosane Teresinha Fontana
• Format: Article
• Language: English
• Published: Universidade Federal do Paraná 2010-03-01
• Series: Cogitare Enfermagem
• Subjects: Primary health care; Job satisfaction; Work
• Online Access: http://dx.doi.org/10.5380/ce.v15i1.17143
• ISSN: 1414-8536; 2176-9133

This study aimed to investigate factors leading to satisfaction and dissatisfaction among a group of CommunityHealth Agents, and to identify difficulties experienced in their work process. We interviewed 22 Community Health Agentsof a city in the northwest of the state of Rio Grande do Sul (BR), using an instrument with five questions. The responseswere interpreted using the thematic analysis technique, showing up satisfaction and dissatisfaction of these workers.Then, six categories arose. It was observed that one of the sources of dissatisfaction arise from the lack of professionalrecognition and that the shared knowledge is a factor of professional fulfillment. We believe that the construction offavorable environments for these workers can contribute to the strengthening of its civic and professional identity.