Peran mediasi customer-employee rapport pada pengaruh strategi emotional labor pustakawan terhadap kepuasan pelayanan pengguna perpustakaan
Introduction. Strategies of Deep Acting and Surface Acting using Emotional Labor in library services have been conducted. The study aims to examine the effect of Emotional Labor on library user satisfaction mediated by Customer-Employee Rapport. Method. There were 86 participants involved in this e...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Gadjah Mada
2019-05-01
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| Series: | Berkala Ilmu Perpustakaan dan Informasi |
| Subjects: | |
| Online Access: | https://journal.ugm.ac.id/bip/article/view/40056 |