| Summary: | The Zweigbibliothek Medizin of the University and regional Library Münster offers an abundance of training courses to the most different topics and in co-operation with various institutes. However, the number of the participants in the traditional library instruction courses decreased since 1998 by 10% per year. Though this decrease could make up for by new instruction courses, the exact reasons for the decrease was unknown. Therefore an Internet inquiry about the user satisfaction with the training courses was raised. 130 questionnaires were completed and could be analysed. 28% respondents had already visited training courses, 72% not. The total satisfaction with the courses amounted to 1.88 (on a scale 1 to 5 = very contently to very dissatisfied). The students were most content with the "Office-hour for literature search" (1,5), the other training courses reached satisfaction values of 2,0 and 2,1. Altogether only 5% of all course participants were dissatisfied. The arguments against were the missing exercises, the insufficient presentation method, the low commitment, the short duration, and the overcrowded courses. 86% had major problems, because they don’t know whether they had found all relevant articles to their topic or not. Arguments for building a Teaching Library based on modern, user-oriented training courses were just discussed as the conflict between service orientation and information literacy.
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