Services quality in emergency department of Nemazee Hospital: Using SERVQUAL model

Services quality in emergency department of Nemazee Hospital: Using SERVQUAL model

Introduction: Patient satisfaction is crucial to the long-run success in health care center. With regard to the highest patients’ referral to the emergency department and the existing challenges due to the patient’s need to urgent care, we aimed to evaluate health care services quality in this unit...

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Bibliographic Details
Main Authors: Maryam Gholami, Zahra Kavosi, Marziye khojastefar
Format: Article
Language:English
Published: Shiraz University of Medical Sciences 2016-10-01
Series:Journal of Health Management & Informatics
Subjects:
Management
Quality of service
Emergency department
SERQUAL
model
Online Access:http://jhmi.sums.ac.ir/index.php/JHMI/article/view/272/89

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