Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry
The long-term survival and competiveness of the airline business is strongly connected to the quality of service offered by airline operators and their ability to satisfy and build long-term relationships with customers. This study investigates the relationship among service quality, customer satisf...
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| Format: | Article |
| Language: | English |
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Sciendo
2016-12-01
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| Series: | International Journal of Management and Economics |
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| Online Access: | https://doi.org/10.1515/ijme-2016-0029 |